Terugbetalingsbeleid
📄 Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, please review our policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase is required
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2. Non-returnable Items
We do not accept returns for:
• Used or damaged items (not caused by us)
• Items returned without prior request
• Customized or final sale items
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3. Return Process
To initiate a return, please contact us at:
📧 kehaimin@outlook.com
Do not send items back without approval.
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4. Return Shipping
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• We are not responsible for lost return shipments
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5. Refunds
Once we receive and inspect the returned item:
• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days
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6. Damaged or Defective Items
If your item arrives damaged or defective:
• Contact us within 48 hours of delivery
• Provide photos or videos as proof
We will offer a refund or replacement at our discretion
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7. Order Cancellation
• Orders cannot be cancelled once shipped